Returns & Exchanges
Returned items must be unworn with the tags still attached and in its original packaging. We will not accept liability for items being returned which are lost during the return journey to our warehouse.
Return of Sale Items
Many of our competitors will not accept the return of sale goods but we understand sometimes styles are not right. For all styles purchased when on sale or using a discount code including the 10% discount cannot be returned for a refund. We do accept their return and we will give you a store credit valid for six months.
Refunds – As stated above while we offer free shipping to our customers for orders over $200. However when those item/s are returned for refund or credit the shipping cost of $7.00 will be deducted from the refund or credit. If you return part of the order but the total value of the order is now less than $200 you will also have the $7.00 shipping deducted from your refund or credit. For purchases made using discounts or vouchers, the total refunded will only be the amount paid not the total product price. After 21 days returns and refunds are subject to manufacturers warranty.
If the goods you receive are faulty, we will replace those goods if the problem is caused by a fault in the product not general wear and tear or failure to follow the appropriate care requirements. As per our obligation under the consumer guarantees act. Reimbursement for shipping expenses for faulty will be up to the value of the original quoted shipping cost.
New Zealand Exchanges
We no longer offer exchanges on items purchased on sale or using any sale discount codes. All sale or discounted items returned will receive a store credit instead.
We ask the recipient to pay the shipping to get the order back to us. We will pay the shipping fee for the first exchange for New Zealand orders. Due the significant costs of freight we do ask that when the customer is making a second exchange they pay a small fee of $7.00 for standard delivery. This does not include cases where the product is found to be faulty.
We no longer offer exchanges on any items that are shipped to Australia. All international orders returned will receive a store credit instead.
Due to the high freight costs we find it simpler to give give our Australian customers a store credit for any returns rather than offer exchanges. We currently subsidize our international shipping cost which actually costs $15+ to send. For this reason any Australian orders returned for a refund will have the $15.00 shipping cost deducted from the refund total.
To return an item please send us an email so that we know to expect the item. We would greatly appreciate it if you could let us know why you are returning the item as your feedback is important to us. We can use your feedback to refine our products in the future.